Apple Users:
- Ensure that both the game and the Facebook app are updated to their latest versions.
- Log out of Facebook on all apps and browsers, then restart your device. After restarting, log back into Facebook using the correct account on BOTH the Facebook app AND the Safari browser. (Just the Facebook app is NOT ENOUGH)
- Open your Facebook settings and go to Settings & Privacy > Settings > Apps and Websites. Check if the game is listed under "Active Apps." If it is not, reconnect the game to Facebook and ensure that all permissions are granted.
Android Users:
- Ensure that both the Facebook app and Google Play Services are updated.
- Log out of Facebook on all apps and browsers, especially your default web browser on your device, restart your device, and log back in with the correct account.
- Check that all required permissions are enabled for Facebook in your device settings.
- If the issue persists, try clearing the cache for both the Facebook app and the game under Settings > Apps.
- If you still can't reconnect, check Facebook’s platform status to see if there are any ongoing issues.
Comments
3 comments
Hola, lamentablemente no he podido conectarme desde mi facebook, intente todas las maneras posibles y aunque me pide iniciar sesión con mi facebook, me sale conexión fallida, una verdadera lastima por que llevo jugando desde antes del 2017, si hubiera una forma de recuperar lo perdido se agradeceria.
Saludos
Perdi uma conta onde eu tava no nl 140 porq meu Facebook foi excluído 🤌🏼 Deveria ter outras formas de recuperação
Olá, equipe Cafeland.
Tenho uma conta conectada ao Facebook que funciona normalmente no tablet, mas meu iPhone parece ter sido banido. Não consigo abrir o jogo, mesmo com VPN, novo ID Apple e sem login anterior.
Gostaria de saber se é possível revisar o bloqueio do meu dispositivo, pois desejo continuar jogando no meu celular principal.
Agradeço a atenção.
Please sign in to leave a comment.