The Merge Game is linked to Seasonal Special Events (e.g., Christmas, Halloween, Valentine's Day) and their associated Golden/Free Tickets. When a Seasonal Special Event concludes, and a new one begins with a fresh theme and rewards, the Merge Game board resets, including your Ticket and its tiers. This happens every 2 weeks (bi-weekly).
Typically, there is a gap of a few hours between two Seasonal Special Events. During this time, the Merge Game icon will not appear, and the Merge Game will be temporarily inaccessible.
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