If you're having trouble viewing ads in our games on your mobile device, try the following steps:
1. Force close the app & restart the device
- How to force close the game app?
- Restart your device (tablet / Smartphone).
2. Check your internet connection
- Ensure you have a stable connection. A speed of at least 5 Mbps is recommended. Here is an official link to test your connection speed.
- We suggest using a Wi-Fi connection for the best performance and to avoid mobile data charges.
3. Update your game and device
- Visit the App Store or Google Play Store to check for game updates. If you see an "Open" button instead of "Update," you have the latest version.
- Make sure your device’s operating system is up to date:
Android: Settings > System Updates > Check for Updates
iOS / iPadOS: Settings > General > Software Update
4. Adjust Ad Tracking Settings
- Enabling limited ad tracking or changing your Ad ID may affect in-game ads, such as availability or repetitive ads. For the best experience, keep this option disabled.
Android: Settings > Google > Ads > Uncheck "Opt out of Personalized Ads"
iOS / iPadOS: Settings > Privacy & Security > Apple Advertising > Ensure "Personalized Ads" is enabled.
Important: Avoid resetting your Advertising ID, as it may impact ad functionality.
5. Here are all the other reasons why you might be not able to see any ads.
Please read before contacting us regarding ads:
Why can't I watch any ads?
Following these steps should help resolve most ad-related issues. If the problem persists, feel free to reach out to us through the "Contact" button.
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