I want to request a refund (Apple - iOS & iPadOS)

Note: Make sure you haven't used the game credits you want to refund. 

To request a refund for a mobile game purchase on your Apple device, follow these steps:

1. Open the Apple Support Website:

   • Visit the Apple Refund Request page.

2. Sign In:

   • Sign in with your Apple ID and password.

3. Find the Purchase:

   • Once logged in, you will see a list of your recent purchases. Locate the purchase you want a refund for.

4. Report a Problem:

   • Next to the relevant purchase, click Report a Problem.
   • Select Problem from the list of options that best describes your issue (e.g., "Item did not work as expected," or "I accidentally purchased this item").

5. Request the Refund:

   • Follow the on-screen instructions to submit your refund request.

6. Wait for Apple’s Response:

   • Apple will review your request and notify you of their decision, usually within a few days.

Alternatively, you can also contact Apple Support directly via their website or the Apple Support app for further assistance.