I cannot make a purchase (Apple)

1. Check Your Internet Connection

   • Ensure you have a stable and strong internet connection. Try switching between Wi-Fi and mobile data to resolve connectivity issues.

2. Verify Payment Method

   • Open Settings > Tap your Apple ID > Payments & Shipping.
   • Confirm your payment method is valid, updated, and has sufficient funds.

3. Sign Out and Back In to Your Apple ID

   • Open Settings > Tap your Apple ID > Sign Out.
   • Sign back in and reopen the game to try the purchase again.

4. Check for Restrictions

   • Open Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases.
   • Ensure purchases and in-app purchases are allowed.

5. Restart Your Device

   • Restart your device to refresh system settings and attempt the purchase again.

6. Contact Apple Support

   • If the issue persists, visit Apple Support for further assistance with your Apple ID or payment issues.

Please note that all in-game purchases are made through the store and there might be temporary problems with the App Store.

If none of these steps resolve the issue, please use the "Get in Touch" button in the game to contact our support team. Provide details about the issue, including:

• Your device type like iPhone 13 Pro Max or iPad Air 3.
• The error message you received (if any).
• The steps you’ve already tried.

We’re here to help!