I cannot make a purchase (Android)

1. Check Your Internet Connection

   • Ensure you have a stable and strong internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. We suggest you use Wi-Fi or atleast 3G/4G/LTE connection.

2. Verify Payment Method

   • Open the Google Play Store app.
   • Tap your profile icon > Payments & Subscriptions > Payment Methods.
   • Confirm that your payment method is valid, updated, and has sufficient funds.

3. Clear Google Play Store Cache

   • Go to Settings > Apps > Google Play Store.
   • Tap Storage > Clear Cache.
   • Reopen the game and try making the purchase again.

4. Restart Your Device

   • Restart your device to refresh system settings and retry the purchase.

5. Check for Pending Transactions

   • Open the Google Play Store > Profile Icon > Payments & Subscriptions > Budget & History.
   • Resolve any pending transactions before attempting a new purchase.

6. Update or Reinstall the Game

   • Ensure the game is updated to the latest version.
   • If the issue persists, uninstall and reinstall the game, making sure you’re logged into the correct account.

Please note that all in-game purchases are made through the store and there might be temporary problems with the Google Play Store.

If none of these steps resolve the issue, please use the "Get in Touch" button in the game to contact our support team. Provide details about the issue, including:

• Your device brand and model like Samsung Galaxy S23.
• The error message you received (if any).
• The steps you’ve already tried.

We’re here to help!